Internap's
Service Level Agreement, independently
certified by Gomez Advisors, is the broadest
in the IP industry because it guarantees
performance metrics not only across Internap's
network, but the backbones off all the
major carriers to which Internap connects.
And rather than a "catch us if you
can" approach, Internap offers proactive
credits to customers if performance metrics
are not met.
Internap
Service Level Agreement (SLA)
- Service point problem resolution
and response
- 100% network availability
- 45ms or less latency over the Internet
- Less than 0.3% packet loss over
the Internet
- Proactive notification and credits
- Guaranteed installation intervals
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