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FAQs

About SystemSafe Remote Data Backup

What is SystemSafe?

How does SystemSafe work?

Free Trial Information

How do I get started with the SystemSafe free trial?

Is the free trial fully functional?

My free trial period expired before I backed up any data. What do I do?

Do I need to enter credit card information to use the free trial?

I am happy with the trial and want to subscribe to SystemSafe. What do I do?

SystemSafe Service Plans and Pricing

How much does SystemSafe cost?

How do I begin my service with SystemSafe?

Are there any charges for SystemSafe other than the subscription fee?

How and when do I pay my the monthly subscription fee?

I have one computer at home and one at work, and both need backup. Can this be done?

I want to change to a different type of service plan. How can I do this?

How do I cancel my account?

Security

Is my data safe?

What is encryption?

What happens to my files and other data after it is sent to the SystemSafe servers?

Can anyone else see my data?

What happens to my data if I decide to cancel the SystemSafe service?

What do I do if I forget my encryption key or password?

General Questions

I backed up something I didn't intend to back up. How do I delete it?

How does SystemSafe handle open files?

What do I have to do to establish my service with SystemSafe?

What happens to my data if I decide to cancel the SystemSafe service?

Can anyone else see my data?

Can I backup my Exchange server with SystemSafe?

Can I backup Microsoft SQL Server with SystemSafe?

How long do you retain files that I back up?

I am a healthcare provider and need HIPAA compliance. Can SystemSafe help?

Installing / Uninstalling / Reinstalling

How do I install SystemSafe?

Can I transfer my SystemSafe service to a different PC?

I just got a few new PCs. How do I include them under the SystemSafe service?

The SystemSafe software installed on my PC seems to be damaged or lost. How do I restore my SystemSafe service?

Troubleshooting

I use Windows XP and my PC will not shut down.

I am on a dial-up connection and SystemSafe cannot connect to the Netmass Secure Data Center. What should I do?

A backup / restore session was interrupted. What should I do?

Backup and Restore Processing

How do I know what files to back up?

How can I make sure my backup was successful?

How long do backups generally take?

How do I reduce the size of my backup set?

Are there any file size limitations?

How can I tell how much data I'm storing on the SystemSafe servers?

Can I backup data files on drives other than my C drive?

I backed up something I did not want to. What should I do?

How long do you retain files that I backup?

How often are the backups performed?

SystemSafe is in the middle of a backup, and I need to use my computer. What should I do?

How does SystemSafe handle open files?

SystemSafe can't connect to the NetMass data center servers. What should I do?

I have a virus on my computer and don't know how long I've had it. How do I know my backups are okay?

Recovering Files

I wish to archive data on a monthly basis for auditor compliance and historical record keeping. Do you provide this service?

I lost my entire system. What should I do?

Can I recover just one file?

Can I recover an older version of a file?

I tried to restore a file that I know I backed up, but it wasn't there. What's wrong?

Can I restore an older version of a file without writing over the current version?

Can I transfer files from one computer to another?

Can I get my data archives delivered on CD?

Can I get access to my SystemSafe archives when I'm travelling?

Is there a charge to restore my data?

I forgot my SystemSafe encryption key and/or password.

Compatibility

What are the system requirements to run SystemSafe?

Which type of Internet connection works with SystemSafe?

Will SystemSafe run on a Macintosh?

Can I use SystemSafe outside the US?

Internet Firewalls

How do I use SystemSafe with an Internet Firewall?

Will SystemSafe work with a WinGate proxy server?

Version Upgrade Information

How do I upgrade my "Data Only" trial plan to a paid "Full System" plan?

How can I tell what version of SystemSafe is currently installed?

SystemSafe is set to backup every day, but the backups do not run consistently.

My backups run as scheduled, but no files are transferred.